Frequently Asked Questions

Q. How to order Juzisound product ?

Order of Juzisound products is made with button "Buy It Now" available on every product page.
When you pres this button, order form will be appear on screen. Inside in this order form you sellect payment method, and have instruction haw to order and pay with sellected payment method.

Q. Which are the possible payment methods ?

In most cases Juzisound Ltd uses 3 payment methods:
 1. Bank to Bank transfer (preffered method).
 2. Money Gram.
 3. PayPal.

Q. Why not use Western Union ?

We not use Western Union, becouse we are Company. Western Union is only from person to person.

Q. Payment is made first ?

Yes. In most cases payment is made first! Payment when delivery is available only for Romania and Greece.
We execute shipping only after money transfer complete!

Q. Possible to pay when delivery ?

In most cases NO! Pay when delivery is possible only for Romania and Greece! For all another countries, payment is made first.

Q. What currency you use ?

We use only EURO and all prices are in EURO.
We have bank account only in EURO, and bank transactions is made only in EURO.
When use MoneyGram or PayPal, then possible to pay in USD too.
Most money transfer services have internal exchange function, and if this function is available, then possible to pay in any currency.

Q. Possible to pay with Credit Card ?

Yes, but only trought PayPal payment system.

Q. What is your bank account ?

For payment trought bank to bank transfer use this bank details:

Country : Bulgaria
Bank Office name : CCB AD Central Cooperative Bank - Pleven
Bank Office Address : city Pleven 5800, Vasil Levski Street 150
BIC : CECBBGSF
IBAN (CONTI) : BG43 CECB 9790 14E8 2833 00
Curency : EUR (We accept only Euro)
Account Name : Juzisound Ltd

Q. How long it takes to complete the bank transfer ?

In most cases bank to bank transfer need 1 or 2 work days to complete.
We execute shipping only after bank transfer complete!

Q. Which data to use to pay with MoneyGram ?

For payment by MoneyGram system you need only Country and person name. Use this details:

Country : Bulgaria
Person Name : Radoslav Vasilev Rafailov
WARNING !!! Order and exact typing of names is IMPORTANT!
Please double check name chars and order of names!
Name explanation:
First name : Radoslav
Seccond name : Vasilev (father name)
Last name : Rafailov (familia)
Curency : EUR or USD (We accept only Euro or USD)
After payment, report MoneyGram authorization number to Juzisound Ltd!
Shipping will be executed only AFTER money are received!

Q. How long it takes to complete the MoneyGram transfer ?

MoneyGram transfer complete after 30 minutes!!!
But we collect money from MoneyGram system every work day morning. If you pay today, we collect money and execute shipping in next day - morning. If have any problems, and need to correct same broken names or another transaction info, we go again to MoneyGram office next day morning. Shipping will be delayed with one day.

Q. What is you PayPal account ?

We company PayPal account is: juzisound_ltd@abv.bg

Q. What is VAT ?

The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union.

Q. What is your VAT number ?

We company VAT number is: BG202879595. Possible to check this number in European VIES system.

Q. How much is the VAT in Bulgaria ?

In Bulgaria VAT is fixed 20% for all goods.

Q. Possible to pay without VAT if i am outside European Union?

Yes, possible. But to do this, we need to make official export of you goods in real cost. Then when you receive in your country, you need to make official import too, and pay all import taxes. All this is very hard procedure for both sides, but we make it mandatory for large orders.
For small orders we preffer to receive payment with included VAT, like deal is made there in Europe. Тhis eliminates our obligation to make export.
Then we send goods like low cost packet, with declared cost bellow cost treshold for custom problems for you country. When receive, you only receive. No pay nothing more. This is confortable for you too.

Q. Shipping is FREE ?

No. Shipping is not free. You sellect shipping method and pay for sellected shipping.

Q. When will i pay for shipping ?

You pay for shipping together with payment for goods. Shipping cost for sellected shipping method is addet in you TOTAL.

Q. When will shipping executed ?

Shipping will be executed only AFTER payment cmplete! This is made in the same day when payment complete or in the next work day, dependent from sellected shipping method.
Only for pay when delivery payment methods, shipping is execute without payment.

Q. What is available shipping methods ?

We use several shipping methods, dependent from cost and countries. Most used methods are:

International POST.
We use this method to all world. Delivery is guaranteed.
NOTE: With international post, shipping is executed at the morning of the next work day, after the day when payment complete.
All packets have tracking number, and have online system to check packlet position. Tracking number is available immediate, but will be active on-line after 6 to 12 hours. Link for track post shipment is: http://www.track-trace.com/post
Shipping time vary for different countries but in most cases is 5-9 days to EU or 10-25 days to all another world.
Maximum Packet weight with post are limited to 2.000 kg.
Cost with post is not dependent from address and is fixed to 10 EUR for packets to 1.000 kg, and 20 EUR for packet to 2.000 kg.
If you order weight is more of 2.000kg. then order need to be split in 2 packets and need to pay 2 separate shippings.


Speedy/DPD or ECONT.
This is local couriers company and we use this exclusive for Greece and Romania. For these both countries pay when delivery service is available.
NOTE: With these couriers, shipping is executed at the same work day when payment complete.
All packets have tracking number, and have online system to check packlet position. Tracking number is available immediate.
Link for track Speedy/DPD shipment is: https://www.speedy.bg/en/track-shipment
Link for track ECONT shipment is: http://en.econt.com
Shipping time vary for different countries but in most cases is 1-3 days to Romania and Greece and 5-7 days to Europe.
No limitation about packet weight, but cost is dependent from weight.


FedEx
We use this exclusive for fast orders for USA and Canada.
NOTE: With FedEx, shipping is executed at the same work day when payment complete, but first stage is manual and one day delay is added.
All packets have tracking number, and have online system to check packlet position. Tracking number on paper is available immediate. Online check is available after 12 hours.
Link for track FedEx shipment is: https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=bg&lid=/Track/Track_Number
Shipping time is 2-3 days.
No limitation about packet weight, but cost is dependent from weight. For weight to 2.000 kg cost is fixed to 100 EUR.


Aramex
We use this exclusive for arab countries: UAE, Kuwait, Saudi Arabia...
NOTE: With Aramex, shipping is executed at the same work day when payment complete, but first stage is manual and one day delay is added.
All packets have tracking number, and have online system to check packlet position. Tracking number is available one day after sending, becouse first stage is manual. Online check is available immediate after trasking is available.
Link for track Aramex shipment is: https://www.aramex.com/express/track.aspx
Shipping time is 2-3 days.
No limitation about packet weight, but cost is dependent from weight. For weight to 3.500 kg cost is fixed to 100 EUR.


Q. What is happend if shipping not complete ?

All shipping methods are with tracking number and are quaranteed. Not possible to lost packet without comfirmation about this. To this time no one lost packet.
Yet, if shipping not complete and packet is lost, we will start checking procedure. Checking procedure with couriers are fast, but with international post, start of checking procedure is available only after 30 days from date of sending packet. After checking procedure complete, and packet status is confirmed like "lost", we send new packet or return money. Choice is you.
NOTE: Big international holidays and any transport problems in the world, add unexpected delay to shipping time. Please be patient if this happend.

Q. WARRANTY CONDITIONS ?

For all its products Juzisound Ltd. gives LIFETIME WARRANTY for electronics and 1 year warranty for all other components. What this means:
The lifetime warranty covers all fully electronic components used in the device.

Q. What exactly is included in this warranty ?

This warranty cower main processor, all electronic chips, displays, LEDs, capacitors, resistors, inductors, sensors, and other fully electronic components to which the user has no direct mechanical access.

Q. What is NOT included in this warranty ?

This warranty does not cover cables, connectors and jacks, buttons and keyboards, power transformers, potentiometers, electronic storage media, and any other components that might be damaged mechanically or that usually have limited period of use, which at one point inevitably expires as a result of normal use. Some of these components may be regarded as "consumables". All are covered by the standard general one year warranty.

Q. What are another warranty conditions ?

These two levels of warranty applies only to manufacturing defects and defects arising from normal use of the device when it is used under the conditions and recommendations prescribed by the manufacturer.
Any defects resulting from misuse, transportation or storage, improper connection to other systems and devices, or use of incompatible accessories or peripherals, as well as defects arising due to negligence or carelessness is not covered by this warranty. Please be aware that Juzisound Ltd will accept no reasonability for any software malfunction caused by improper interventions or damage to information stored on data medium. Warranty does not apply when the product is repaired (or attempted to) by unauthorized persons.
This Warranty does not cover misuse, unauthorized modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Juzisound product used in connection with this product. This Warranty does not apply to damage caused by accident, abuse, misuse or modification of the Product. Warranty service can only be done by the manufacturer or an authorized representative in the presence of the necessary grounds. Manufacturer and its representatives reserve the right to unilaterally reject warranty service if they have good reason.
Any defects covered by the warranty are removed for free by the manufacturer or an authorized representative. In case of irreparable defects defective module will be replaced and if necessary will be replaced the whole unit.

Q. Whu pay shipping if warranty is executed ?

All shipping costs for warranty service shall be met by the customer. If the defect has arisen in the first month of purchase of the device, the shipping costs are met by the manufacturer. For the period of time required to remove the defect (including transportation time from the customer to the manufacturer and back) the manufacturer has no obligation to provide any other device to replace the damaged item.

Q. When the warranty period begins ?

The period of warranty shall start from the date of purchase of the product. In the case of lease the period of warranty shall start from the date of delivery of the product to the customer.